Shipping Policy

What if I have yet to receive my package after 20 days?

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The following are the three main reasons packages are not delivered:

• Missed calls from the courier;

• Incorrect contact number provided at purchase;

• Incorrect shipping address provided at purchase. 

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If the delivery failed for any of these reasons, please contact us at accounting@ygcpodcast.com with:

• the correct contact number/address;

• the available times for re-delivery.

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Delays might also occur due to events outside of YGC's control, such as:

• Flight cancellations;

• National holidays;

• Striking workers.

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What if my package is lost or damaged?

• Send photos of the damage to customer service at accounting@ygcpodcast.com within 7 days of receiving the package.

• If the freight company loses your package, we will arrange re-shipping as soon as possible.

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My order shows it is being returned to the sender, what now?

• Orders are returned to the sender for many reasons, but usually, it’s due to 

  • incorrect address details on the package, making it undeliverable;

  • the package being unclaimed at customs;

  • the package being refused/returned. 

• You will be notified once the order arrives back at Tapstitch’s facility. 

• We advise contacting your customer to determine the situation and how they would like to proceed.

• If you wish to have the product reshipped, contact us with an updated, correct address where relevant. 

• New shipping charges will be applied to orders that have been returned to the sender because they were unclaimed at customs, returned, or had an incorrect address submitted at purchase.